Refund Policy

The Free plan exists so you can test the real product — real twins, real simulations — before spending anything. No credit card required.

If your first paid subscription (Creator or Agency) isn't what you hoped, email support@engagematic.app within 14 days of your first payment and we'll refund it in full. If you're in the EU or UK, this also covers your statutory 14-day right of withdrawal.

Renewal payments are generally not refunded — cancel before the renewal date instead (it takes two clicks on the Billing page). If you forgot to cancel and haven't used the service since the renewal, contact us within 7 days and we'll take a fair look. Billing mistakes on our side are always refunded in full.

Cancel anytime from the Billing page. Your plan stays active until the end of the period you already paid for — no partial-month refund, but no further charges either. Upgrades and downgrades between paid plans are prorated automatically at checkout.

Payments are processed by Paddle, our merchant of record, so approved refunds go back to your original payment method via Paddle — usually within 5–10 business days depending on your bank.